My wife-to-be and I planned to hike Kilimanjaro and go on a safari in January 2019 as our honeymoon trip. We began researching companies in the fall of 2017 and eventually settled with Tanzania on Foot () in October 2017 due to competitive rates, excellent communication, and a positive online reputation. The company’s owner, William Wagana, was forthcoming in what we needed for our trip and what to expect when we got to the mountain. We paid Mr. Wagana a total of $4,800 USD in installments between November 2017 and March 2018.
On December 15th, 2018, 31 days before we were supposed to travel to Tanzania, we received a notice from Mr. Wagana that our trip was getting cancelled and that we should expect a complete refund of our money. We attempted to coordinate with other guides in the hope that he could transfer our funds in country and we could join another tour last minute. This did not happen and we were forced to forfeit the $2,000 USD+ airline tickets in addition to our trip.
In the months since cancelling our trip, Mr. Wagana has either not responded to our requests for updates or created excuses as why he has continued to fail to return our money. We were promised in March that the refund would begin in June and we still have yet to see a single cent of our money returned. We have retained all records of our correspondence with Mr. Wagana as well as the payment confirmations we received from the payment processors. Currently, Mr. Wagana states that his business is picking up and that he will have the money to return to us soon, but it has been close to a year since our trip was cancelled. We’ll likely never get to visit Africa now and we certainly don’t expect to see our money again.
Matthew and Angela Conlon