How it works:
- Version 1:
- Fraudulent agencies which pass themselves off as being associated with established brands (e.g. Marriott, United Airlines etc).
- They target tourists with cold calls claiming that you have won a discounted holiday package due to being a member of the company which they claim to be associated with.
- Version 2:
- There are also scam agencies which sell non-existent tours.
Places to beware:
What to do:
- Offline operators: ask – is the operator licensed? Is there a website, office and working phone number? Are there real online reviews? What does the price cover – is it too cheap?
- Reputable operators: some reputable local names to consider include ScubaTony (in Cozumel), etc.
- Online platforms: GetYourGuide (leading day tour platform globally) also has some popular tours (e.g. Chichen Itza tour, Teotihuacan tour, Shrine of Guadalupe, etc), or check out this page for the best tours in Mexico.
- Paying: avoid paying in full upfront (unless reputable operator) or off the (online) platform.
- Seeking recourse: contact Profeco – government agency that handles consumer complaints.