24 Dec 2018
Just returned from 5 days in Cancun. We had a wonderful time during the whole trip. Rainy days, no power and all! It was all fabulous. UNTIL, we reached Cancun airport for our flight home.
We handed over our passports, along with the immigration card that we were told to keep as we would need it to exit the country. The first passport was processed with no issues. Then the check in agent told us the other passport was missing the immigration card.
We thought she had dropped it on the floor and told her to check because we just saw both cards. She didn’t even bother to look around and just said it was missing and we would need to buy another one for $USD35 or we couldn’t leave the country.
We told her to look again properly because we gave her all the correct documents. She was very rude and again told us to go and buy another one.
We demanded her to check all her surroundings and when I told her to lift up her keyboard, it was sitting underneath her keyboard. There is absolutely no way that it accidentally got under the keyboard because there was no gap between the keyboard and the desk.
She got angry and started processing the documents without even acknowledging her mistake or apologising for it. When we asked to speak with the supervisor, he didn’t offer any apologies and turned the whole situation around to make out that it was somehow our mistake.
We are very careful with all our documents and know where everything is at all times. There is no way she made a mistake. All a scam to get you to buy another one and they use your emotions by saying “you can’t leave the country without it”. Lucky we stood up to her.