3 Apr 2018
Hi guys, just wanted to post a quick warning NOT to deal with Gran Jaguar Tour and Travel Agents in Flores. (Green posters up some stairs opposite Hotel Lacandon)
Their standard procedure seems to be for a couple of English speaking guys to meet your bus before the bridge for Flores, they give you some bullshit reason why you change onto their bus and then they take you direct to their tour agency and try to sell everyone tours to Tikal/other places or onward travel. He told us the office and all other offices would be closed for Easter so we had to buy everything NOW. turns out the office was open all weekend as were the others, and I imagine that all other times of year he makes up a reason why you should buy then and there.
All the prices are heavily inflated and the guy who runs the place, Enrique/Ricky (short/fat/facial scar/agressive/scum) is really pushy and can get aggressive when you ask questions or raise complaints.
I bought an onward travel ticket to Chetumal through Belize, when I got on the bus at 5am he appeared on the bus, told me and another guy there was no onward bus organise from Belize City and we had to sort ourselves out. Gave us 100 Quetzals back but that is not enough to cover the cost of the bus to Chetumal, plus the inconvenience of being dropped on one side of Belize City and having to walk to the bus station. When I questioned him he ignored me, then got aggressive and told me to get off the bus if I wanted to talk about it. Left me feeling taken advantage of and a bad impression of Guatemala..?
There’s limitless bad reviews of this company on Trip Advisor (which I only just saw) so PLEASE if these guys appear on your bus and try to ‘help’ you buy tours etc, DO NOT book with them, it’s a SCAM and they are making money and giving Guatemalan tour agents a bad name. Give your money to people who deserve it, not these disgusting scumbags.