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Road in Scotland
Road in Scotland

Rental car scams in Scotland

Last updated on 6 Oct 2019

How it works:

  • There have been cases of certain rental car companies which charge you exorbitant fees for damages on the car not caused by you.

Places to beware:

  • Edinburgh

What to do:

  • If you are planning to drive, make sure to research and understand the rules of driving (e.g. having an international driving license, speed limits, road signs, etc).
  • Next, rent from a reputable shop or from an online agent/aggregator like AutoEurope (over 60 years of experience) which will help you in case you face any issues.
  • Thoroughly inspect your vehicle before use and take photos and videos as evidence. Read the terms and conditions of the insurance contract carefully. Do not hand over your passport as collateral.
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1 user story related to this scam

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Spectacularly unpleasant experience with the cowboys at GREEN MOTION

bus 15 Nov 2018 3 0

I have just had a spectacularly unpleasant experience with the cowboys at GREEN MOTION Edinburgh Airport booked through eBookers. They seem to have a style of smiley, smiley, nicey, nicey on pick up then all avenues are open to get extra revenue when you return the car. I know I did nothing to the car and even video’d the car on pick up but they managed to unearth a 2cm scrape well underneath the car and only visible unless you go down on hands and knees and inspect car cm by cm. And not seen in my video unfortunately as I don’t usually video the underside of cars.

On returning the car mileage, petrol status, etc. were not even looked at but “Eddie” the checker went straight to the back passenger side like a cruise missile and found the scratch. (How did he know it was there when it was not visible to anyone over 35cm in height?).

This costed me £420 for repair which they automatically take from your deposit so it is up to you to try and fight to get it back. It leaves a sour taste in the mouth. And many questions…

Are the cowboys at GREEN MOTION paid bonuses for repair income ? Do they try and put missed scratches on the next drivers? Why do they not repair the (previous) scratches but say the car manufacturer will charge them when they return the car ? What counts as a reasonable inspection at pick up ? No customer service but simply regurgitation of T&Cs.

So suffice to say – PLEASE don’t give them any space on your computer screen and even less time to think about using them. And if you do book with them (especially at Edinburgh Airport) don’t say you’ve not been warned.

DON’T USE GREEN MOTION

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