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Old Town Market, Dubrovnik
Old Town Market, Dubrovnik

Tour operator misrepresentation in Croatia

Last updated on 23 Jun 2019

How it works:

  • Situation: most tour agencies and operators are fine, with the most egregious “scams” being misrepresentations.
  • Set-up: for instance, there have been reports of operators advertising big, shiny boats only to have you all cramped up with many others in a small boat. There have also been similar reports with traditional transport providers (e.g. buses, vans, etc) as seen in one of the stories below.

Places to beware:

  • Dubrovnik

What to do:

  • Offline operators: ask – is the operator licensed? Is there a website, office and working phone number? Are there real online reviews? What does the price cover – is it too cheap?
  • Online platforms: GetYourGuide (best day tour platform in Europe) also has many popular tours/transport options in Croatia.
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1 user story related to this scam

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Globtour Dubrovnik scam

Matthew_Rooyakkers 23 Jun 2019 3 0

When you walk through the old city district of Dubrovnik, there’s a small shop claiming to offer tours called “Globtour”. Instead of reading reviews like I usually do first, I booked and paid for a tour they said they were offering to Mostar in Bosnia the next day. They gave the meeting point and told me it would be a Mercedes van that would meet me 2 or 3 blocks from where I was staying. The next morning I went to the spot they instructed me to and to my disappointment I saw no Mercedes van pull up. I waited and waited for close to an hour after I showed up at their supposed pick up time. Despite all this, they never showed up. I then proceeded to call them where they claimed they had been there and then claimed it was a Hino van that was waiting for me, suspicious considering they told me it was a Mercedes when I booked the tour.

Please don’t ever book tours with this company if you ever see an organization with that name in Dubrovnik. If they did that to me, chances are they’d do the same to others. AVOID THE SCAMMERS CALLED GLOBTOUR AT ALL COSTS!

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