How it works:
- Version 1: claiming to do certain activities (e.g. island trips) but only allowing a meager amount of time.
- Version 2: allowing overbooking and compromising safety.
- Version 3: not having the required equipment (e.g. no snorkelling equipment for snorkelling).
- Version 4: thinking you have already paid for an attraction but being asked to pay more when there (e.g. sand dunes in Mui Ne).
Places to beware:
What to do:
- Offline operators: ask – is the operator licensed? Is there a website, office and working phone number? Are there real online reviews? What does the price cover – is it too cheap?
- Reputable operators: some reputable local names to consider include BestPrice Travel (one of the leading travel companies in Indochina).
- Paying: avoid paying in full upfront (unless reputable operator) or off the (online) platform.
- Seeking recourse: dispute any charges with your bank if a credit card is use, or seek help from the police or the Vietnam National Administration of Tourism.