How it works:
- Most tour operators in Rwanda are fine and this is not a big issue, though there have been sporadic scam cases so it pays to be careful. Do watch out especially for gorilla tours, as they are the most popular and expensive tour in Rwanda.
- Examples: tour agency that disappears after receiving payment, claiming not to have received the correct payment, doing a bait and switch where you are given poorer options compared to what you were promised, charging additional hidden fees, not giving a refund when a trip is cancelled, etc.
Places to beware:
What to do:
- Due diligence: ask – is the operator licensed? Is there a website, office and working phone number? How long has the website been active online (check using whois.com)? Are there real online reviews? What does the price cover – is it too cheap?Is the company staff knowledgeable – ask some open questions to test them.
- Gorilla tour: ask the operator to send copies/scans/photos of your gorilla trekking permit as soon as possible.
- Paying: avoid paying in full upfront (unless reputable operator) and it’s best to use a credit card as you can dispute the payment if there is any conflict.